Q789 Privacy Policy — Pakistan Online Gaming Platform

2. How We Use Your Data

Q789 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

Q789 does not use automated decision-making in a way that produces significant legal effects on your account without human review. Fraud flags generated by automated systems are always reviewed by a member of Q789's operations team before any account action is taken.

3. Legal Basis for Processing

Q789 processes your personal data on one of the following legal bases depending on the purpose:

• Contract performance: Processing your registration data, managing your account, and processing deposits and withdrawals is necessary to fulfil Q789's contractual obligations to you as a player.
• Legal obligation: Identity verification, age checks, responsible gaming monitoring, and financial record retention are required by applicable regulatory frameworks. Q789 must process this data to comply with its legal obligations.
• Legitimate interests: Fraud detection, platform security, and analytics for improving user experience are conducted on the basis of Q789's legitimate business interests, balanced against your privacy rights.
• Consent: Promotional communications and non-essential cookies are processed only with your explicit consent, which you may withdraw at any time without affecting your use of the platform.

4. Data Sharing and Third Parties

Q789 does not sell, rent, or share your personal data with third parties for their own commercial use. Data is shared with third parties only in the following strictly defined circumstances:

4.1 Payment Service Providers

When you make a deposit or request a withdrawal, Q789 shares the minimum necessary data — your name, mobile number or account number, and transaction amount — with the relevant payment service provider (Easypaisa, JazzCash, NayaPay, SadaPay, or your bank). These providers process this data under their own privacy policies and are contractually required by Q789 to maintain appropriate data protection standards.

4.2 Identity Verification Partners

When account verification is required, Q789 may share your name, date of birth, and identity document details with a contracted third-party identity verification service. Verification partners are bound by strict data processing agreements and may not use your data for any purpose other than verification on Q789's behalf.

4.3 Anti-Fraud and Security Services

Q789 uses contracted third-party services to assist with fraud detection and account security. These services receive technical data — IP addresses, device fingerprints, and transaction patterns — to generate risk scores. They do not receive your name, contact details, or financial account information.

4.4 Legal and Regulatory Disclosure

Q789 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law or in response to a valid legal process. Q789 will notify you of any such disclosure to the extent permitted by law.

5. Cookies and Tracking Technologies

Q789 uses cookies and similar technologies to operate the platform, remember your preferences, and analyse usage patterns. Here is a clear breakdown of what we use and why:

5.1 Essential Cookies

These cookies are required for the platform to function. They maintain your login session, remember your language and display preferences, and ensure the security of your interactions with Q789. Essential cookies cannot be disabled — without them, the platform would not work.

5.2 Analytics Cookies

With your consent, Q789 uses analytics cookies to understand how players use the platform — which pages are visited most, where players encounter difficulty, and how features are used. This data is collected in aggregated, anonymised form and is used purely to improve the Q789 experience. You can opt out of analytics cookies at any time from the cookie settings in your browser.

5.3 Preference Cookies

These cookies remember choices you have made on Q789 — such as your preferred game lobby layout or your default deposit method — so you do not need to reconfigure them on every visit. Preference cookies are optional and can be cleared via your browser settings.

5.4 No Third-Party Advertising Cookies

Q789 does not use third-party advertising cookies or tracking pixels that would allow external advertising networks to track your behaviour across websites. Your browsing activity on Q789 is not shared with any advertising platform.

6. How We Protect Your Data

Q789 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information against unauthorised access, loss, or disclosure:

• Transport encryption: All data transmitted between your browser or app and Q789's servers uses TLS 1.2 or higher (256-bit SSL), the same encryption standard used by Pakistani commercial banks.
• At-rest encryption: All personal data stored on Q789's servers is encrypted at rest. Database backups are also encrypted and stored on geographically separate infrastructure.
• Access controls: Access to personal data is restricted on a need-to-know basis within the Q789 team. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-factor authentication: Q789 supports two-factor authentication (2FA) on all player accounts. We strongly recommend activating 2FA from your account security settings.
• Intrusion detection: Q789's servers are monitored 24/7 by automated intrusion detection systems. Any suspicious access pattern triggers an immediate security review.
• Payment data isolation: Full card numbers are never stored on Q789's systems. Card payments are tokenised by PCI-DSS Level 1 compliant processors before any data reaches Q789.

Despite these measures, no online platform can guarantee absolute security. If you believe your Q789 account has been compromised, contact support@q789.cash immediately.

7. Data Retention

Q789 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by law. The following retention periods apply:

• Active account data: Retained for the duration of your account's active status.
• Financial transaction records: Retained for a minimum of 5 years following the transaction date, in compliance with financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of 5 years following account closure or last verification event.
• Customer support communications: Retained for 3 years following closure of the relevant support case.
• Analytics and usage data: Anonymised and aggregated after 12 months. Anonymised data is not subject to deletion requests as it cannot be attributed to any individual.
• Closed account data: Personal data associated with closed accounts is deleted or anonymised within 90 days of closure, except for data subject to mandatory retention periods as above.

8. Your Data Rights

As a Q789 player, you have the following rights over your personal data. To exercise any of these rights, submit a request to support@q789.cash with the subject line "Data Rights Request". Q789 will respond within five business days.

9. Children's Privacy

Q789 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is conducted at registration and may be requested at any subsequent point during your use of the platform.

If Q789 becomes aware that an account belongs to a person under 18, the account will be suspended immediately, all balances will be forfeited, and all personal data associated with the account will be deleted as soon as practicable. If you believe a minor has registered on Q789 using your details, contact support@q789.cash immediately.

If you share a device with someone under 18, please ensure that your Q789 account is protected by a strong password and that auto-login features are disabled. Q789 accepts no responsibility for unauthorised use of an account by a minor where the account holder has not taken reasonable precautions to secure their credentials.

10. Updates to This Privacy Policy

Q789 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in applicable law, or improvements to our practices. The "Last Updated" date at the top of this page will always indicate when the most recent revision was made.

For material changes — those that significantly affect how your data is used or your rights over it — Q789 will notify registered players via the mobile number or email address on file at least 7 days before changes take effect. For minor clarifications or editorial updates, the revised policy will take effect on publication without individual notification.

Your continued use of Q789 after a policy update is published constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact Q789 to request account closure.

11. Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or your personal data on Q789, please contact us using the details below. Q789's data-related enquiries are handled by the operations team and receive a response within 24 hours on business days.